Lately, I’ve been observing that we just don’t listen to each other anymore.

We’re so busy waiting for our turns to talk, or so sure that whatever we have to say is right.

We miss things this way.

Customer service personnel miss a chance to put their customers first and leave them delighted.

Teammates lose an opportunity to build trust and improve communication.

Friends feel slighted, betrayed, or forgotten.

I’m trying very hard to listen better. Try with me, please.